‘Dakiya’ to No Longer Deliver ‘Daak’?
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Union Minister Jyotiraditya Scindia recently revealed the transformation plans for the Department of Posts, signaling a strategic shift from its traditional role of mail delivery towards becoming a full-fledged logistics and financial services provider. This reimagining of India Post is in response to growing competition from private logistics players and the declining reliance on physical mail due to digitization. The goal is to modernize operations, optimize delivery routes, and utilize technology to enhance efficiency and revenues.
Scindia highlighted that India Post’s annual revenue, currently around ₹12,000 crore, is targeted to increase by 50-60% within the next 3-4 years. He underscored the need for India Post to embrace innovation and contribute more to financial inclusion, particularly in rural and underserved areas. Initiatives such as the expansion of Aadhaar services, Post Office Passport Seva Kendras, and postal insurance schemes showcase India Post’s efforts to diversify its offerings.
The Department of Posts also plays a significant role in the government’s PM Gati Shakti initiative, aiming to enhance infrastructure efficiency. Scindia urged postal officers to adopt an entrepreneurial mindset and focus on making India Post a globally competitive entity while retaining its historic mission of Dak Sewa (mail service) and Jan Sewa (public service).
