India Post Unveils IT 2.0: Advanced Postal Technology for a Digital India
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India Post has officially launched IT 2.0, a sweeping digital transformation of its postal network through the introduction of Advanced Postal Technology (APT). Developed by the Centre for Excellence in Postal Technology (CEPT), APT is powered by the government’s MeghRaj 2.0 cloud infrastructure and relies on BSNL’s nationwide connectivity, ensuring seamless operations—even in remote parts of the country.
Key Features of APT include:
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QR-code payments (including UPI), enabling digital transactions at post office counters.
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OTP-based delivery authentication for enhanced delivery accuracy.
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Real-time tracking, photo proof of delivery, and GPS-enabled postmen for improved transparency and efficiency.
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A new 10-digit alphanumeric DIGIPIN, a digital addressing system to boost delivery precision.
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Unified interface, microservice-based API architecture, and open connectivity for scalability and integration.
Rollout & Training:
The system began with pilot testing in Karnataka (May–June 2025) and was then expanded to all 23 postal circles, achieving nationwide readiness by August 4, 2025, covering over 1.6 lakh—now up to 1.70 lakh—post offices. Over 4.6 lakh employees were trained through a cascade model to ensure seamless adoption.
Operational Impact:
Since launch, APT has handled 32 lakh bookings and 37 lakh deliveries in a single day, demonstrating its robust scalability. It aligns with the government’s vision of making India Post a modern, technology‐driven public logistics and financial services network, advancing financial inclusion, e-commerce integration, and bridging the digital divide.
On the Ground:
In Gujarat, all 8,884 post offices have gone digital, offering citizens UPI-enabled speed post, OTP delivery, SMS tracking, and more. Meanwhile, in regions like Gurgaon, postmen are already using UPI and OTP systems to match private couriers in quality and speed.
